Globalization has changed the world you look at and work with it. it has connected everything to everyone and made the world more simple.   This has made a greater impact on airports and air travel globally. An airport is an operational system comprising of a framework of infrastructures, facilities, personnel that collectively provide a service to a customer, who is the traveling passenger. 

An Airport serves a complex set of needs because they are:

- A point of interchange among different means of inland transport (such as road and rail system) and the air system;

- A service center, because it must provide the necessary services for ticketing, security checking, baggage handling, boarding, deboarding, documentation for control of passengers and goods;

- A point of connection between arrivals and departures, since it must ensure an easy transit from a system of continuous arrivals, which is passenger flows to a system of discrete events, which are the scheduled flight arrivals and departures.

And, the overall experience of passengers at an airport can be demanding and time-consuming. Delays occur with parking, checking in, security screening, and boarding.

Airport Traffic

The less time the customer spends in the systems, the higher the satisfaction. However, at the same time, the airport is obliged to hold standards that the passengers must meet. These standards include proper identification, limited luggage weight, and safety procedures at the security checkpoint, and much more.

For these reasons, there are several airport terminal designs that must be examined to find a design that would be most suitable for a given city based on its city size, population, forecasted passenger loads, the budget allocated, amount of land available etc. These decisions are not easy, VB with its expert team and technology on airports simulation using 3d simulation with data analytics and artificial intelligence has improved the quality of the decision making

A sample case study of our airport simulation furnished below will demonstrate how complex the airport systems are.

The main issue facing all airports in managing passenger flows to reduce passenger delays and congestion in all service areas. This is a complex problem, as passenger arrivals rates are random and erratic, whereas flights are scheduled at definitive time intervals. It is only through simulation, one can examine the various performance metrics to study airport performance.

There are many airport operational areas where simulation is used to improve airport performance. Some of them are listed below:

  1. Passenger Traffic Flow, Queue Analysis and Congestion Studies
  2. Ticketing Processes
  3. Baggage Handling
  4. Airport Security
  5. Custom Checking
  6. Immigration
  7. Tarmac Bus Traffic
  8. Flight Arrivals and Departures
  9. Study Different Terminal Concepts Analysis
  10. ROI Analysis

Airport Performance Metrics
And from simulation modeling the following performance metrics can be determined, namely:

Maximum and average passenger waiting times at each service point
The maximum and average number of passengers waiting at each service point
The utilization rate of baggage handling systems and determining bottleneck and delays during peak hours
Number of passengers In the airport at all times and congestion analysis - maximum and average
Walking distance for each passenger - IATA metric
Level of Service for Passengers or LOS - IATA metric

IATA Metrics for Airport Performance

International Air Transport Association or IATA is the trade association for the world's airlines, representing some 290 airlines or 82% of total air traffic and it has its own metric to determine airport design effectiveness.

The two main IATA metrics are walking distance and LOS. Both these metrics can be determined from a airport simulation model.

IATA Standards

The IATA walking distance metric indicates that a given passenger’s walking distance should be less than 300 meters.

The other very important IATA metric is called Level of Service or LOS. It is an indicator of how comfortable a passenger feels in an airport by virtue of the amount of space that is usually available to him or her at all times. LOS is especially applicable where passengers are waiting in a queue for either check-in their luggage or at security before boarding the aircraft. LOS improves if there are more service counters available like check-in counters or more security gates operating etc.

Because our airport simulation model considers the geometry of the layout, it is possible to determine LOS at all times to report the average and the minimum LOS at every given part of the airport.


it is very important to understand and accept that every airport is unique. We need to evaluate the airports for their target capacity with reference to their operations well in advance to avoid havoc later.
No passenger likes to stand in queue and spend his time waiting for his/her turn. The same is not desired by airports also. in the age of technology and advancement, airports can be perfectly planned and designed with the help of data analytics and artificial intelligence. VB Group has taken the planning of airports to the next level by integrating Virtual Reality with the 3D simulation of the airports. You can directly feel your airport before building it.